Medical Receptionist/Front Desk

WHAT SETS OAM APART

On the Front Desk team, we’re unique because we serve as the first point of contact for patients, setting the tone for their experience and representing the professionalism of the healthcare practice. It requires multitasking and strong communication skills to manage patient check-ins, appointment scheduling, and insurance verification, all while maintaining a calm, compassionate demeanor. Additionally, front desk staff play a critical role in safeguarding patient confidentiality and ensuring compliance with HIPAA regulations.

OAM is committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a rotation basis and many paid holidays off. After a year of employment full-time and other qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, and Vision. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance.

ABOUT THE POSITION

Orthopaedic Associates of Muskegon (OAM) is seeking a Front Desk Receptionist to join our team. This role is for a multi skilled individual responsible for performing the multiple duties associated with the check-in, insurance verifications, collection of copays and outstanding balances, and check-out. Must have the ability to multi-task and prioritize tasks appropriately. Must be detail oriented, provide high level customer service, and promote a high standard of quality with a focus on patient service.

ABOUT OAM

OAM is committed to providing quality health care to all patients compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the premise of the Golden Rule - Treat all patients with the same dignity, respect, courtesy, and concern that you would desire for yourself and your family. Everyone at OAM is committed to achieving service excellence through our standards of behavior: teamwork and respect; attitude and courtesy; customer service; communication with mindfulness for email, telephone, office etiquette; appearance and environment; professionalism; confidentiality and privacy; and safety.

We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

ESSENTIAL DUTIES & RESPONSIBILITIES

In this role, key duties include verifying insurance, registering patients, and collecting payments. Strong customer service is essential, ensuring patients are greeted and assisted appropriately. Scheduling follow-up appointments in a timely manner and maintaining confidentiality are critical responsibilities. Exemplary professionalism and customer service are expected in all interactions, ensuring a positive experience for every patient.

EXPERIENCE, EDUCATION & REQUIREMENTS

• High School Diploma
• Strong customer service experience in a medical setting is preferred, but we are willing to train the right candidate.
• Must be able to work in a team environment
• Must have behavioral sensitivity, maturity, diplomacy, and tact in addressing complex situations and irate patients.
• Focused on detail, ensuring accuracy and efficiency in all tasks.
• Must have ability to establish and maintain strong working relationships with physicians, staff, patients, facilities, and insurance companies.
• Must be friendly, energetic, proactive, and always putting the patient first

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Orthopedics
• Sports Medicine
• Urgent Care

Schedule:

• Day shift
• Weekends as needed

Ability to Relocate:

• Muskegon, MI: Relocate before starting work (Required)

Work Location:

• Multiple locations