Medical Equipment Fitting Specialist

WHAT SETS OAM + i’move APART

On the DME team, we stand out because we have the unique opportunity to fit our patients with their DME needs such as braces, splints and mobility aides. The team works collaboratively with providers, therapists and other healthcare staff. Join us and make a tangible difference in patients' lives!

OAM + i’move are committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a rotation and/or voluntary basis and many paid holidays off. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. After a year of employment full-time and other qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, Delta Vision, Pet, and Identity Theft insurance. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance.

ABOUT THE POSITION

Orthopaedic Associates of Muskegon (OAM) + i’move is seeking a Medical Equipment Fitting Specialist to join our DME team. The Medical Equipment Fitting Specialist plays a critical role by providing fitting, education, and support for patients requiring DME such as braces, and splints. This role is responsible for all aspects of DME and providing excellent customer service in a fast-paced, ever-changing, and multitasking environment. The Medical Equipment Fitting Specialist interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The Medical Equipment Fitting Specialist ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The Medical Equipment Fitting Specialist also performs a variety of clerical functions. 

ABOUT OAM

OAM is committed to providing quality health care to all patients compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the premise of the Golden Rule - Treat all patients with the same dignity, respect, courtesy, and concern that you would desire for yourself and your family. Everyone at OAM is committed to achieving service excellence through our standards of behavior: teamwork and respect; attitude and courtesy; customer service; communication with mindfulness for email, telephone, office etiquette; appearance and environment; professionalism; confidentiality and privacy; and safety.

We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Attend and participate in meetings with Supervisor on oversight of DME program.
• Attending DME product and fitting training as scheduled.
• Fits, adjusts, and delivers various types of DME products to patients.
• Explains the purpose, function, and benefits of prescribed equipment to patients and their families, addressing any concerns.
• Works closely with orthopaedic providers and healthcare teams to coordinate patient care.
• Stay current with product innovations, industry standards, and regulatory requirements related to DME.
• Obtains authorization, as required by insurance company, for all products, and uploading into EMR. 
• Evaluates all “pending” authorizations, and provides any additional information as requested, in a timely manner.
• Ensure documentation complies with relevant healthcare regulations, including insurance requirements.
• Assist the DME coordinator with inventory, brace fitting, EMR orders, charge entry, and insurance compliance.
• Provides excellent customer service to patients.
• Becomes knowledgeable in all areas of DME billing and payment. This includes insurance updates, eligibility, retail sales, and advanced beneficiary notice. 
• Performs other duties as assigned.

Requirements

• Graduate of accredited Athletic Training, Exercise Science, Certified Orthotic Fitter, or Medical Assistant program. 
• Current licensure/certification.
• Must maintain CEU requirements of licensure/certification. 
• Maintain strict confidentiality in all aspects of work following HIPAA requirements.
• Implement Medicare guidelines and any changes with billing and clinical staff and have a yearly review.
• Review Coding and compliance issues annually and develop a plan of action to correct issues if applicable.
• Multi-tasker with adaptability in managing changes in work and patient volume.
• Ability to react calmly and effectively in difficult situations and during unforeseen circumstances.
• Proficiency in the comprehension and application of contemporary bracing and Durable Medical Equipment (DME) products
• Knowledge of compliance regulations set by state, federal and local law.
• Ability to follow the policies and procedures of the organization.
• Exhibit strong computer usage skills.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve program goals.